Good communication is good business. Business Writing equips you with the skills needed to communicate more clearly and effectively with clients and colleagues. This course will introduce you to 22 strategies for effective business writing. You’ll learn how to benchmark and assess your own writing using the seven traits of great writing—ideas, organization, voice, words, sentences, correctness, and design. You’ll learn how to target messages to different audiences and for different purposes. And you’ll learn from best practice models of workplace writing, including email, letters, reports, proposals, and instructions. Use this course to ensure your writing gets the results you desire.

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Business Critical Thinking arms you with the tools and strategies needed to make the best decisions, solve the toughest problems, and achieve the deepest levels of thinking. This class will help you think critically about any issue you encounter in the workplace. You’ll gain practical tools for analyzing, evaluating, and improving services. You’ll sharpen your logical abilities and avoid faulty logic. You’ll also learn strategies for improving the thinking that happens in meetings and work groups.

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What’s the best way to solve workplace problems? Business Problem Solving helps you define and solve workplace problems—both big and small. In this class, you’ll gain practical tools for defining problems and innovating solutions. You’ll analyze the causes and effects of problems in the workplace. And you’ll learn problem-solving strategies used by managers, analysts, engineers, designers, and scientists. Use this course to solve problems by yourself and in workgroups, improving your stature at work and helping your work place operate more efficiently and effectively.

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